Yeah... so that happens to all of us.
Some Restaurants charge you with stuff you don't order and they do it on purpose to gain extra cash, unbelievable right !!
but for some, my Resto included, it's just pure mistake.
Or the food on your table is not what you ordered, but you take it in anyway, and confused when you're charged your initial order, for example, you order fried chicken, but got fried fish instead, but you don't mind so you accept it, but you wonder why you're still charged fried chicken.
So here's what happens in my Resto.
Full house, crowded Restaurant, everyone is running around.
You have like 10-15 waiters taking orders from 30 different tables, then handing the order paper to the cashier and the food checker and the kitchen/chefs.
So yes they might make a mistake.
So....
1. Waiters make mistakes in taking order..... purely unintentional.
There's been a lot of times when waiters write the wrong tables with the wrong orders, especially the new ones or partimers.
They even write down Hot Ice tea or Chocolate milkshake without ice, etc.
2. Chefs/foodchecker back in the kitchen miss-read the order or got the orders mixed up, that happens.
3. Waiters send the food to the wrong table....
so some table got an extra dish (sometimes they just keep quiet and not pay for it but some customer honestly do let you know) and the customer at the right table got pissed coz they have't got their order which is now being eaten by another table.
4. Customers change their order, they let the waiter now, but the waiter forgot to tell the cashier and only told the kitchen.
5. Customers' kids order drinks/ice cream without letting the parents know and when they receive the bill, they got angry coz they are charged 3 scoops of ice cream. Then the cashier has got to verify with the waiters and bartenders and then go back to the customers and explain to them, then they ask their kids, and found out that their kids had actually in fact ordered 3 scoops of ice cream and paid the bill.
So yeah... mistakes happen..... and it's purely unintentional.
So the next time you're at a restaurant and you're charged an extra dish, please do kindly verify it first before giving the waiters/cashiers the third degree and accusing them of being sleazy, coz while Restaurants try their best to service the customers, we're a bunch of people and sometimes we make mistake and we do apologize for it, but please understand that it's a pure honest unintentional mistake :)
Some Restaurants charge you with stuff you don't order and they do it on purpose to gain extra cash, unbelievable right !!
but for some, my Resto included, it's just pure mistake.
Or the food on your table is not what you ordered, but you take it in anyway, and confused when you're charged your initial order, for example, you order fried chicken, but got fried fish instead, but you don't mind so you accept it, but you wonder why you're still charged fried chicken.
So here's what happens in my Resto.
Full house, crowded Restaurant, everyone is running around.
You have like 10-15 waiters taking orders from 30 different tables, then handing the order paper to the cashier and the food checker and the kitchen/chefs.
So yes they might make a mistake.
So....
1. Waiters make mistakes in taking order..... purely unintentional.
There's been a lot of times when waiters write the wrong tables with the wrong orders, especially the new ones or partimers.
They even write down Hot Ice tea or Chocolate milkshake without ice, etc.
2. Chefs/foodchecker back in the kitchen miss-read the order or got the orders mixed up, that happens.
3. Waiters send the food to the wrong table....
so some table got an extra dish (sometimes they just keep quiet and not pay for it but some customer honestly do let you know) and the customer at the right table got pissed coz they have't got their order which is now being eaten by another table.
4. Customers change their order, they let the waiter now, but the waiter forgot to tell the cashier and only told the kitchen.
5. Customers' kids order drinks/ice cream without letting the parents know and when they receive the bill, they got angry coz they are charged 3 scoops of ice cream. Then the cashier has got to verify with the waiters and bartenders and then go back to the customers and explain to them, then they ask their kids, and found out that their kids had actually in fact ordered 3 scoops of ice cream and paid the bill.
So yeah... mistakes happen..... and it's purely unintentional.
So the next time you're at a restaurant and you're charged an extra dish, please do kindly verify it first before giving the waiters/cashiers the third degree and accusing them of being sleazy, coz while Restaurants try their best to service the customers, we're a bunch of people and sometimes we make mistake and we do apologize for it, but please understand that it's a pure honest unintentional mistake :)
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